Privacy Policy

1. Information We Collect

When you register and use nad88, we collect the following categories of personal information to provide you with a secure, personalised, and legally compliant gaming experience:

• Identity information: full name, date of birth, gender, and government-issued identification documents required for account verification (KYC).
• Contact information: email address, mobile phone number (used for bKash, Nagad, or Rocket transactions), and residential address.
• Financial information: deposit and withdrawal records, preferred payment methods, and transaction history associated with your account.
• Technical information: IP address, device type, browser version, operating system, session duration, and access timestamps collected automatically when you use our platform.
• Behavioural data: game preferences, betting history, bonus usage, and interaction patterns with the platform, which help us tailor your experience and meet responsible gaming obligations.

We collect only information that is necessary and proportionate to the services we provide. We do not collect sensitive categories of personal data unless expressly required by law or account security procedures.

2. How We Use Your Information

The personal information we collect is used strictly for the following purposes:

• Account creation and management: to register your nad88 account, verify your identity, and maintain secure access to your profile.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other supported payment methods.
• Customer support: to respond to your queries, complaints, and requests in a timely and effective manner.
• Regulatory compliance: to meet anti-money laundering (AML) obligations, KYC requirements, and other applicable legal duties.
• Responsible gaming: to monitor account activity for signs of problem gambling and to enforce any self-exclusion or spending limits you have set.
• Marketing communications: to send you relevant promotional updates, bonus offers, and platform news — only where you have consented to receive such communications.

3. Legal Basis for Processing

We process your personal data on the following legal grounds:

• Contractual necessity: processing is required to perform the contract we have with you when you create an account and use our gaming services.
• Legal obligation: certain processing activities are mandated by applicable laws and regulations, including AML and KYC frameworks.
• Legitimate interests: we may process data to prevent fraud, ensure platform security, and improve our services, where those interests are not overridden by your rights.
• Consent: for direct marketing communications and optional cookies, we rely on your freely given, informed, and unambiguous consent, which you may withdraw at any time.

4. Sharing of Your Information

nad88 does not sell, rent, or trade your personal data. We may share your information only in the following limited circumstances:

• Service providers: trusted third-party vendors who assist with payment processing (e.g., bKash, Nagad), identity verification, customer support tools, and platform infrastructure — all bound by strict data processing agreements.
• Legal authorities: law enforcement agencies, regulatory bodies, or courts where we are legally compelled to disclose information to comply with applicable laws or judicial orders.
• Fraud prevention: industry partners or anti-fraud networks where sharing is necessary to detect, investigate, or prevent fraudulent activity affecting our platform or users.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred to the successor entity, subject to the same privacy protections.

We require all third parties to respect the confidentiality of your personal data and to comply with applicable data protection standards. We do not allow third parties to use your data for their own commercial purposes.

5. Cookies and Tracking Technologies

nad88 uses cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform usage. Cookies are small text files stored on your device that enable our platform to recognise you and maintain session continuity. We use strictly necessary cookies (required for the platform to function), analytical cookies (to understand user behaviour and improve our services), and preference cookies (to remember your language and display settings).

You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of some features on the nad88 platform. We do not use cookies to track your activity across unrelated third-party websites.

6. Data Retention

We retain your personal data for as long as your nad88 account remains active or as is reasonably necessary to fulfil the purposes described in this policy. Account-related data is typically retained for the duration of your active membership and for a minimum period thereafter as required to meet our legal, regulatory, and audit obligations.

When retention is no longer necessary, we will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Financial transaction records may be kept for longer periods to satisfy tax, accounting, or AML reporting requirements.

7. Security of Your Data

nad88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption for all data in transit, password hashing and salting for stored credentials, two-factor authentication options for account access, regular security audits of our platform infrastructure, and strict internal access controls limiting staff access to personal data on a need-to-know basis.

While we take all reasonable precautions to safeguard your information, no system is completely immune to security risks. In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you without undue delay through the contact details registered to your account.

8. Your Rights

As a user of nad88, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of the personal data we hold about you at any time.
• Right to rectification: you may request the correction of any inaccurate or incomplete personal data we hold.
• Right to erasure: in certain circumstances, you may request that we delete your personal data — for example, where the data is no longer necessary for the purposes it was collected.
• Right to restrict processing: you may ask us to pause or limit how we use your personal data in certain situations, for example while an accuracy dispute is being resolved.
• Right to object: you may object to the processing of your personal data where we rely on legitimate interests as the legal basis, including direct marketing activities.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within a reasonable timeframe. Please note that some rights may be subject to limitations where we have overriding legal obligations to retain or process your data.

9. Third-Party Links

The nad88 platform may occasionally reference or display the names of third-party services such as game providers (e.g., Pragmatic Play, Evolution Gaming, Spribe) and payment partners (e.g., bKash, Nagad). These providers operate under their own independent privacy policies. nad88 has no control over and assumes no responsibility for the content, privacy practices, or security measures of any third-party services. We encourage you to review the privacy policy of any third-party service before providing them with your personal information.

10. Children's Privacy

nad88 is strictly an adult platform. Our services are intended exclusively for individuals aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the age of 21. If we become aware that a person under 21 has provided us with personal information, we will take immediate steps to delete that data and close the associated account. If you believe that a minor may have created an account on our platform, please contact us immediately at [email protected]. Protecting the wellbeing of young people is a responsibility we take very seriously.

11. Payment Data

All financial transactions on nad88 are processed through secure, reputable payment gateways. When you make a deposit or withdrawal using bKash, Nagad, Rocket, Upay, Visa, or Mastercard, your payment details are transmitted directly to the relevant payment provider using encrypted channels. nad88 does not store your full card numbers, mobile banking PINs, or other sensitive payment credentials on our servers.

We retain only the minimum transaction metadata necessary for account records, dispute resolution, and regulatory compliance — such as transaction amounts, dates, and payment method type. This information is stored securely and is not shared with third parties except as outlined in Section 4 of this policy.

12. Changes to This Privacy Policy

nad88 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal obligations, or platform features. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of the nad88 platform following the posting of any changes to this policy constitutes your acceptance of those changes. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, our dedicated support team is here to assist you. We are committed to addressing all privacy-related enquiries promptly, professionally, and in full compliance with our obligations under this policy.

Email: [email protected]